IT starts here

The quickest and simplest way is to place an order online for in-store pick up, local delivery, or shipping. Walk-in orders are also welcome, but there will be a wait for

your order. All orders, including online, are made fresh-to-order using fresh

roasted beans. During the holidays expect longer waits for walk-in orders. We cannot guarantee walk-in orders of more than 5 pounds.

We customize labels for all orders. Labels will default to the purchaser’s first

name. If you are purchasing a gift or would like a special name, then please let

us know in the order notes.

We roast daily, typically in the mornings. All beans are roasted within a week,

using recently harvested beans. We roast in small batches to ensure

freshness–most offerings will be roasted every one to three days.

Our coffees are generally considered a “medium” roast. The truth is we source

high quality coffees and roast each coffee just enough to bring out the best of

what’s inherent in those particular beans. We also offer a limited amount of dark

roast and blonde roast options.

We do not serve cups of coffee. We roast our beans in house and package to

order.

Yes! Our hours are Tuesday-Friday 9AM-6PM. We are open for walk-in and

preplaced orders.

We only use 100% Arabica coffee beans. These beans are grown at higher

elevations and produce a rich, smooth flavor rather than a sharp bitterness. All of

our beans are from the recent harvest seasons.

Yes, yes, yes! We wholeheartedly believe it is worth the investment for a good

coffee grinder. There is a major difference between pre-ground and fresh-ground

coffee. Grinding your coffee is a quick, simple step in the coffee making process.

Top-of-the-line grinders can be expensive–however, there are plenty of

inexpensive grinders that will serve the average coffee drinker very well. We

recommend a burr grinder, as it delivers a consistent grind.

By default, all our coffees are packaged wholebean unless otherwise specified.

We offer ground coffee, with default given to a medium grind. We will grind

according to your brewing method if you let us know ahead of time. We do not

guarantee the grind for espresso, as home setups vary greatly and espresso

brewing requires fine adjustments.

We always carry at least three decaf options for coffee. We have Colombia

Decaf, Swiss Water Decaf, and a rotating third decaf. Colombia Decaf is our

standard–it does not change. Swiss Water (or Mountain Water) Process is a

chemical-free, organic way of decaffeination. The origin for the Swiss Water

Process changes about three times a year. We also carry herbal teas that are

caffeine free.

We don’t intentionally pursue any certifications attached to green coffees. All of

our coffee is purchased well above the fair trade price. Fair trade does not

guarantee producer sustainability, farmer sustainability, or quality coffee. Some of

our coffees are organic–however, we do not advertise the organically grown

coffee as such. Certifications are often confusing for customers and expensive

for producers, and we find that certifications such as Fair Trade and Organic (and

non-certs such as Direct Trade) are often abused in approaches to marketing

coffee that we disagree with.

The three biggest determinants to coffee are air, light, and moisture. The best

way to store coffee is in an airtight container in a cool, dark place. If you choose

to keep your coffee in the bag, try to push as much air out as possible and

ensure the seal is tight. Exposure to oxygen degrades coffee quicker, and storing

it in an airtight environment will help your coffee stay fresh for longer. We suggest

that you avoid storing coffee in a fridge or freezer. Moving beans in and out of the

freezer every time you make coffee can introduce moisture to the beans,

resulting in potential mold growth and degradation of the coffee. Similarly, coffee

easily absorbs the flavor of things around it. Take care in choosing a container to

store it in (might want to rethink reusing a pickle jar), and be mindful that storing

near odorous foods, spices, etc. may change the flavor of the coffee.

Please visit our brewing page here. Coffee brewing is as much an art as it is a

science, and it might take a few tries for you to find a sweet-spot that matches

your taste preference. We recommend not getting too lost in the "right" way to

brew, but instead focus on what you like and try to educate yourself on some best

practices. Then, just take it from there!

We are closed on Thanksgiving Day and Christmas Day. Adjustments in hours

for any other occasion or holiday will be posted on our social media and at our

physical location.

Coffee doesn’t expire, but we recommend enjoying our coffee between 3-21 days

of the roast date for optimal freshness. The sooner you brew coffee from when it

was roasted, the fresher it is and the better it will taste.

We roast Tuesday–Friday and ship Tuesday–Friday. This schedule occasionally

changes around major US holidays. We aim to send you the freshest coffee

available. The cut-off time for getting your order in to ship the following day is

12PM Central Time. If a major U.S. holiday falls on a business day you can

expect your coffee to go out the next available shipping day. We don't ship on the

weekends, so any orders placed Thursday afternoon through Monday afternoon

will ship on Tuesday. If you order online, we’ll send you a notification when your

order has shipped.

We ship via UPS, USPS, and FedEx Tuesday–Friday. These carriers also observe most

national holidays, so this may affect shipping times.

Yes, we do! We make donations in the form of coffee, gift cards, or merchandise.

We have a quarterly limit. Email us at contact@ozarkmountaincoffee.com and

we’ll let you know if we can accommodate your request.

We are happy to return non-coffee items so long as they are in the original

condition, unworn/unused, and within 30 days. Please bring your item back to our

roastery with a copy of your original receipt and we can accept your return. We

do not accept coffee returns at this time, due to each item being custom

produced. However, if there is a problem with your coffee, please email us at

contact@ozarkmountaincoffee.com and we will be happy to serve you.